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Desktop Support Technician

Desktop Support Technician

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At C-K, our mission is simple: Make friends, not ads®. It’s how we helped Porsche’s first luxury sedan—the Panamera— become a smashing success and helped catapult Corona Extra to America’s #1 import.

Our friend-making mindset not only drives our ideas, it also drives our structure. We’re built without silos or competing interests to truly tap into an ever-expanding range of disciplines, from advertising to SEM/SEO to social to analytics—whatever it takes to create compelling brand experiences. This philosophy has fueled our growth, making C-K the nation’s second largest independent ad agency and placing us among the top 20 advertising and digital firms in the country with nearly 500 employees and almost $1 billion in annual billings.

Headquartered in Chicago with offices in New York and Milwaukee, we represent major brands across virtually every industry, including Benihana, BIC Razors, BRP (Ski-Doo, Sea-Doo, Evinrude), Cedar Fair Amusement Parks (Cedar Point, Knott’s Berry Farm and 10 others), Casa Noble, Corona Extra, Edward Jones, General Tire, Giant Foods, Heinz, Nikon, Pacifico Beer, Porsche, Roundy’s (Pick ‘n Save and Mariano’s) and Vitamix. We are all about outcome, not output. And our results prove it. For more information, visit


About C-K Chicago:

Chicago’s independent spirit makes it the perfect headquarters for C-K, one of the nation’s oldest and largest independent agencies. C-K’s Chicago office, located just off the Magnificent Mile, is full of native Midwesterners and transplants alike that are united in the values of hard work and collaboration.

At C-K in Chicago, we work with major global and national brands like Porsche, Corona Extra, Cedar Fair, BIC, Edward Jones and many others. We’re proud of these partnerships and the integrated approach we take to every client and every element of a campaign, be it large or small.

Our experts here have backgrounds spanning every marketing, advertising and communications discipline across all categories imaginable. C-K Chicago is a hub of innovation and the nerve center of the agency.

We also apply our work ethic to the community. Our flagship charity in the Chicago office is Off the Street Club (OTSC), the oldest boys and girls club in the city. Throughout the year we participate in the planning and execution of several key OTSC fundraising events such as Swing for the Kids, The Firefly Ball, Summer Bake Sale and Holiday Luncheon. We also participate in the Battle for Hope, the Chicago-area advertising agency battle of the bands. In 2015, our house band, the Angry Pickles, won the Battle for Hope and helped raise thousands for OTSC in the process.

The Desktop Support Technician participates in the daily support activity for C-K’s computer fleet. He/she is also involved in delivering projects that streamline ongoing maintenance for agency computers. This includes, but is not limited to, PC/Mac computer, printers, scanners, mobile devices and common desktop software.

The position reports to the Director of Information Technology. The position also receives direction from the Desktop Service Manager and the Desktop Support Specialist.

About the role:

  •  Assists users with their questions about all supported software and hardware

  • Sets up new systems and user accounts as needed

  • Assists with distributing software to employees

  • Provides tactical support for mobile devices (Windows Mobile, iPhone and Android) including phone functional issues, device certifications, exchange connectivity

  • Stays abreast of open ticket items and takes responsibility to see work through to completion

  • Provides support to Office Services on all conference room A/V equipment

  • Provides support for all network and personal printers

  • Properly inventories and maintains all IT documents and IT-related assets and procedures

  • Recovers dormant equipment

  • Checks out all loaner equipment and laptops and tracks their return

  • Maintains supplies and calls support for printers as required

  • Researches and follows up with users on any difficult issues that don’t have an immediate solution

  • Ensures that all project research is complete and thorough

  • Proactively learns new desktop related technologies

  • Keeps informed on the emerging trends in technology and identifies opportunities to employ them at C-K

  • Understands the flow and process of the agency and how they impact and relate to job assignments

  • Trains and assists others in the use of technology when appropriate

  • Demonstrates a strong commitment to agency and client confidentiality

About You:                                                                                         

  • Minimum of 2 years of experience in Information Technology
  • Bachelor’s degree in Computer Science or Information System
  • Proficient in all relevant versions of Microsoft Windows and Apple OS

  • Proficient in the following software: Office, Exchange, Adobe Products (Creative Cloud and Acrobat) and iWork
  • Strong interpersonal skills to effectively communicate with candidates, as well as employees at all levels in the agency

  • Strong communication skills
  • An engaging and persuasive verbal presentation style

  • A creative problem solver able to quickly identify concerns, evaluate the situation, and recommend solutions



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